Privacy Policy

Privacy Policy

1. Introduction

At PRO SHIPPING SERVICES, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website, use our logistics services, or communicate with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Name

  • Company name

  • Email address

  • Phone number

  • Address or location details

b. Shipment and Service Information:

  • Pickup and delivery addresses

  • Consignment details

  • Customs and documentation information

c. Website Usage Information:

  • IP address and browser type

  • Pages visited and time spent on the site

  • Device and operating system information

  • Cookies and tracking data (see Section 7)

3. How We Use Your Information

We use your information to:

  • Provide, process, and manage logistics services and shipments

  • Communicate regarding quotes, inquiries, or service updates

  • Process payments and invoices

  • Improve website performance and customer experience

  • Comply with legal and regulatory obligations

We only collect and process information necessary for our business operations and service delivery.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties.
However, we may share information with:

  • Service partners and agents (e.g., carriers, freight forwarders, or customs brokers) strictly for logistics-related purposes

  • Legal and regulatory authorities, if required by law

  • IT and security service providers, for website maintenance and data protection

All third-party partners are required to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access

  • Loss, misuse, or alteration

  • Cybersecurity threats

Access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain personal information only as long as necessary for:

  • The purpose for which it was collected

  • Compliance with legal, accounting, or reporting requirements

When no longer needed, data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze website traffic.
Cookies help us understand user preferences and improve site functionality.

You can adjust your browser settings to disable cookies, but some website features may not function properly without them.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Object to certain types of data processing

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. External Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

10. Updates to This Policy

PRO SHIPPING SERVICES may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

PRO SHIPPING SERVICES
Email: sales@proshippinglb.com
Phone: +961 3 226 659
Address: Hadath, Highway Hazmieh
Hadath 2375 Center - Third Floor

Last Updated: [November, 2025]